Free Shipping for orders over €40
24 000 002
Stores
CUSTOMER SERVICE
FAQs
Payments
1. WHAT CARDS CAN I USE TO PLACE AN ORDER?
WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS.
2. DO YOU ACCEPT PAYPAL?
NO, WE DON'T ACCEPT PAYMENT VIA PAYPAL
3. IS MY PAYMENT INFORMATION SAFE?
PAYMENT INFORMATION IS PROCESSED SECURELY BY ACCREDITED THIRD PARTIES SUCH AS PAYPAL, NO PAYMENT INFORMATION IS TRANSFERRED TO OR HELD BY CROCODILE. ALL TRANSACTIONS TAKE PLACE VIA CONNECTIONS SECURED WITH THE LATEST INDUSTRY STANDARD SECURITY PROTOCOLS.
Orders
1. HOW DO I KNOW MY ORDER HAS COMPLETED?
YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS COMPLETED TO THE EMAIL PROVIDED.
2. CAN I CHANGE/ CANCEL MY ORDER?
ONCE THE ORDER HAS BEEN PLACED, PLEASE CONTACT US VIA EMAIL (info@crocodile-eshop.com) OR THROUGH OUR SOCIAL MEDIA PAGES.
Delivery
1. HOW MUCH IS INTERNATIONAL DELIVERY?
DELIVERY THROUGH CYPRUS IS FREE. INTERNATIONAL DELIVERY COSTS 15 EURO.
2. I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
PLEASE CONTACT US VIA EMAIL (info@crocodile-eshop.com) OR THORUGH OUR SOCIAL MEDIA PAGES.
3. WHICH COUNTRIES DO YOU DELIVER TO?
YOU CAN FIND THE CURRENT LIST OF COUNTRIES WE CAN DELIVER TO ON OUR DELIVERY PAGE.
Returns
1. HOW LONG DO I HAVE TO RETURN AN ITEM?
YOU CAN RETURN YOUR ITEM WITHIN 15 DAYS PROVIDED THE PRODUCT IS IN ITS ORIGINAL, UNUSED CONDITION
2. HOW DO I RETURN AN ITEM?
PLEASE CONTACT US VIA EMAIL (info@crocodile-eshop.com) OR THROUGH OUR SOCIAL MEDIA PAGES.
3. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
IT TAKES 4-7 WORKING DAYS
4. I HAVE RECEIVED A FAULTY ITEM
WE ARE VERY SORRY TO HEAR ABOUT THIS, PLEASE CAN YOU SEND AN EMAIL OR CONTACT VIA SOCIAL MEDIA WITH YOUR NAME, ORDER NUMBER AND A PICTURE OF YOUR ITEM AND OUR TEAM WILL BE HAPPY TO ASSIST YOU FURTHER. YOU CAN ALSO VISIT ONE OF OUR STORES TO GET ASSISTED BY OUR CUSTOMER SERVICE TEAM.
5. I HAVE RECEIVED THE WRONG PRODUCT
PLEASE CONTACT US VIA EMAIL (info@crocodile-eshop.com) OR THORUGH OUR SOCIAL MEDIA PAGES AND OUR TEAM WILL BE HAPPY TO ASSIST YOU FURTHER.
Technical / Account
1. I HAVE NOT RECEIVED A CONFIRMATION EMAIL
IF YOU HAVE NOT RECEIVED A CONFIRMATION EMAIL, PLEASE CHECK YOUR SPAM/ TRASH FOLDER AND ADD US TO YOUR SAFE SENDERS LIST. IF YOU STILL CANNOT FIND THE EMAIL CONTACT US VIA EMAIL (info@crocodile-eshop.com) OR THROUGH OUR SOCIAL MEDIA PAGES.
2. MY PAYMENT HAS BEEN DECLINED, WHY?
WHEN ENTERING YOUR CARD DETAILS, PLEASE ENSURE THAT YOU ENTER THE CORRECT DETAILS INCLUDING THE BILLING ADDRESS. IF YOUR CARD IS STILL BEING DECLINED IT INDICATES YOUR BANK IS REJECTING THE PAYMENT AND IF YOU CONTACT THEM, THEY WILL BE ABLE TO LIFT ANY BLOCK ON THE TRANSACTION AND ALLOW YOU TO PROCESS THE PAYMENT AND COMPLETE YOUR ORDER. IF YOU NEED FURTHER ASSISTANCE, PLEASE EMAIL US ON HELP
Contact us
1. HOW CAN I GET IN TOUCH WITH YOU?
YOU CAN CONTACT IS VIA EMAIL (info@crocodile-eshop.com) OR THOUGH OUR SOCIAL MEDIA PAGES
CONTACT
With the eShop
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mail: 
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24 626 278
MON FRI 09:00 - 17:00
With the company
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24 000 002
MON FRI 09:00 - 17:00
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PINDAROU 15, ARADIPPOU, FREE TRADE ZONE
