We hope you will be happy with your purchase. However, should you
feel it necessary to return an item then we aim to make the return
process as simple as possible.
If you are unhappy with any items, simply return them to our local
store located in the address shown on the contact page of our website,
in the original packaging within 14 days of receipt and we will give you
a refund on those products or replace the item according to the
We work very hard and try everything we can to make sure you are
100% satisfied with your shopping experience at
www.crocodile-eshop.com. If for some reason we have let you down or
things didn't go as planned, we have a hassle-free 14-day return policy
and a dedicated team of associates to make it right.
To make a return, take the following steps:
1. Go to our Contact us page
2. Send us an email with your Order ID, your name and surname,
address, phone number and email address and tell us why you would like
to return the specific product(s).
Our qualified staff will attend to your request as soon as possible
and will get back to you with instructions on how to return the desired
This will help assure the speedy processing of your return.
Please note that when returning an order for a refund, you will be
responsible for the return postage unless an error occurred on our part.
Once we have received the shipment, we will issue a refund to your
method of payment.
Make sure that any return may not be accepted due to different reasons like:
- if you destroy the original packaging
- if you have broken the item
- if you have destroyed the item by any means